At NAGI INTERNATIONAL Co., Ltd., we are committed to protecting your personal data and respecting your privacy, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or use our services on kuraswiss.ch, including our online store and event platforms.

1. Data Controller

Name: NAGI INTERNATIONAL Co., Ltd.
Representative: Masahiko KOHSAKA
Address: Bonnerf Saga 302, 20-1 Sagatenryuji Imahoricho, Ukyo-ku, Kyoto 616-8366, Japan
Contact: concierge[at]nagi-swiss.ch

2. What Data We Collect

We may collect and process the following types of personal data:

• Name

• Email address

• Postal address

• Phone number (if provided)

• Account credentials

• Purchase and booking history

• IP address and browser data (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• To process orders, reservations, and ticket purchases (via WooCommerce, Stripe, PayPal)

• To manage user accounts (via WooCommerce / Dokan)

• To communicate with you (including newsletters via Mailchimp)

• To analyse website traffic and improve user experience (via Google Analytics)

• To respond to inquiries or customer service requests

• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity: for purchases, bookings, and account creation

• Consent: for marketing emails or optional data

• Legitimate interests: to improve and secure our services

• Legal obligations: where required by applicable law

5. Data Sharing and Third Parties

We may share your data with trusted third parties solely for operational purposes:

• WooCommerce: online store and order management

• Stripe & PayPal: secure payment processing

• Mailchimp: email communication and newsletter delivery

• Dokan: multivendor platform management

• Google Analytics: web traffic analysis

These providers may process your data outside the EU/EEA, including in the United States and Japan. In such cases, we ensure adequate safeguards are in place.

6. Data Retention

We retain your data only as long as necessary:

• Order and transaction records: up to 7 years (legal/tax obligations)

• Newsletter and account information: until you unsubscribe or delete your account

• Analytics data: retained as per Google Analytics policy

7. Your Rights

As a data subject under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time (for marketing)

• Request data portability

• Object to certain types of processing

To exercise these rights, please contact us at: concierge[at]nagi-swiss.ch

8. International Data Transfers

Your data may be processed outside the EU/EEA, including in Japan, Switzerland, and the United States. We ensure adequate protection through data processing agreements and international safeguards (e.g. Standard Contractual Clauses).

9. Cookies

We use cookies to improve your browsing experience, analyse website usage, and tailor content.
We are currently in the process of implementing a cookie consent banner in accordance with GDPR requirements. Once implemented, you will be able to accept or reject optional cookies.

Until then, we advise you to manually manage cookie settings via your browser.

10. Supervisory Authority Contact

If you wish to lodge a complaint, you may contact the relevant supervisory authority in your region.
For EU citizens, please refer to your national Data Protection Authority.
For Swiss citizens, contact the FDPIC (Federal Data Protection and Information Commissioner).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a corresponding revision date.

📍Contact

If you have any questions about this Privacy Policy, please contact:

concierge[at]nagi-swiss.ch